We have expertise across a range of services, aligned and grouped by services stream...
We bring form to strategic thought, bridge gaps in strategy formulation, and deliver clarity so ideas give way to strategic planning and delivery.
We work closely with in-house strategy teams and key stakeholders to ensure that a strategy is concisely stated, measurable and framed for ease of communication and collective understanding.
System Delivery & Integration
By breaking down information silos and optimising business operations through system integration, we can help make your business better from end-to-end with greater access to key insights, all made possible by careful systems delivery and integration. We apply our expertise in three core areas:
Analysis of your current technology ecosystem, processes and capabilities to identify strategies to overcome integration challenges.
Future-state design to enhance your customer’s experience and maximises business process efficiency.
Impact assessed introduction of new and emerging technologies to create functionally aligned platforms.
We like the tough strategic problems, and have an enviable reputation for taking strategy and delivering the key-stone elements.
This begins with beating a path through the ‘forest’ of strategic thought and on-ground challenges that block execution, to carve out a way to deliver.
In doing so, we’re inevitably called on to assist, support or take-on high-value and high impact work that tap into our mastery of project and programme delivery.
Business Value Realisation
Businesses often fall well short of their potential in driving value, servicing new and existing clients, and maximising profits. A methodical, proactive approach is needed to evolve a business and shift toward better client outcomes and more profit based on:
The customer experience – We help you gather data about your customers to identify more creative opportunities. This often leads to new service offerings, improvements in implementation methodologies, and more insightful input into product/service management.
Bankable value – Using our in-house tools we examine how well your business is performing. This shines a light on the areas where profit is leaking away. We then develop and deploy affective strategies for you in better profit capture.
Effective systems and technology – Contemporary business practices require well selected and well executed systems and technology. We'll guide you through the maze of systems and technology choices to ensure you get solutions that best meet your needs – and then we’ll assist in the successful execution and rollout.
The right talent – In our experience, the first place that better business can be realised through how talent is applied to core business tasks. We often find significant wastage and poor cost control flowing from outdated or poor work practices based on the old mantra “...we've always done it like that”. Our proven methods, intelligently applied, challenge the status quo often with dramatic positive impact on profit and long-term staff outcomes.
Where ‘business change’ meets ‘demonstrated success's’, we can provided the experienced interim talent you need. Our disciplined approach to applying the right experience and skill to solve your change issues is key.
We position as a contracted principal, rather than just finding an interim executive. In this way, we link our success to the success we help you deliver by ensuring you have:
clearly defined outcomes, delivered on time;
access to our pool of highly skilled executives at short notice - our objective is to ensure you stay productive and competitive;
the effective problem solving you need to address operational business issues and achieve set objectives; and
independent and objective input from our business professionals.
Information Management and Technology
The world is becoming increasingly digital. To keep pace, it is imperative that your business, digital, ICT and information management strategies are aligned to meet your customer’s expectations, optimise your business operations, and deliver the business insights you need to stay competitive and relevant.
Making digital work for your organisation is much more than a mobile-friendly website, some customer facing apps, dashboards and the cloud. A significant shift in thinking is required across your business model, structure, operations, process, people, technology and culture.
We develop strategies collaboratively with you and your team to ensure emerging technology, practices and trends relevant to you are included. Our methodology utilises structured design, thinking and proprietary tool sets that we have developed and successfully used over time.
We have deep expertise in fiduciary and governance systems, fraud and corruption control mechanisms and identity management issues, to name a few, all supported by broad-based analytics. We’re often asked to a conduct due diligence for organisations that are have under gone, or have an imminent, adverse-event or are experiencing high degrees of assurance and regulatory stress. In these circumstances our clients place great trust in our confidences - something for which we're held in the highest regard.
At a practical level, our skills extend beyond simple forensic accounting and 'veneer-level' analytics, and move into assurance, regulatory planning, complex due diligence, multi-factor reviews, accountability mapping and broad based analytics tailored to the challenge at hand. Our methods are structured and executed in a way that emphasises opportunities for improved performance, particularly where high value initiatives and programs are concerned.
Analytics and Informatics
We apply deep analytic and informatic capability and expertise to support business optimisation through collection, analysis, and visualisation of data and synthesis of strategic insights. We do this by tapping into often vast sources of underutilised in-house data, complement this where needed with data from other sources, and then analytically derive insightful answers to the questions you pose.
We have proven methods and expertise in:
data visualisation and principles-based BI for accurate, timely, actionable and valued business insight;
getting the most from data through contemporary information management practices focussed on storage, searchability, and accessibility strategies;
processing of bulk data to expose otherwise inaccessible insights that inform tactical and strategic business challenges; and
data science and advanced analytics techniques in data mining, machine learning, and predictive modelling.
Integrity and Probity
Our pedigree in this area is of the highest order. We've recently delivered two nation-building programs for SE Asian nations. These programs were the largest national level anti-corruption and anti-money laundering programs delivered on behalf of the Australian Government.
Our expertise here is second to none. At a more accessible level, we've applied our skill in anti-corruption and integrity matters for many governments, multi-nationals, large commercial enterprises, NGOs and non-for profits.
Our services and expertise here include:
Specialist compliance and assurance in anti-money laundering, code of conduct and integrity systems, through to regulatory and compliance modelling and performance management.
Informed and practical perspectives of national level priorities and programs in addressing anti-corruption, through to organisational controls, assurance frameworks, whistleblower and reporting systems.
Compliance and reporting programs across the United Nations, OECD, World Bank, Asia Development Bank, and the delivery of services in developing, fragile and high threat country programs.
We have leading capabilities, qualifications and experience in large scale capacity building. Typically, we're engaged in advisory or project delivery roles on either short or long-term initiatives across Australia, the Middle East, Asia and the Pacific.
Our successes include national reform and capacity building for the Asia Development Bank, United Nations, World Bank NGO sector, Government Departments & agencies as well as private sector organisations.
Our touch-points here are broad and deep in key areas such as Law, Justice, Policing, Medical, Finance, Probity and the Monitoring and Evaluation of Country and Regional Programs.
Information Security is rapidly becoming the head-line issue about which Boards and Executives must maintain a constant vigil. In our view, the security conversation is heavily dominated by ‘cyber’ when in fact human factors and system weaknesses are by far the most prevalent source of information security risk and breach.
By virtue of our extensive due diligence capability, our expertise extends well beyond the usual cyber-security skill sets of our competitors. This enables us to draw on our deep and broad expertise and tools to assess organisation-wide information security maturity, identify key weakness, and propose and execute effective treatments.
This begins with understanding that information security breaches occur where business systems are at risk of being perverted and turned against you. We know that potential perpetrators are highly organised, well motived, technologically savvy and think in ways that are counter to how normal business professionals think. We know this, because we’ve spent years thinking as perpetrators do. We’ll see weakness in your systems that you will likely not.
The start point is a baseline view of current state maturity. How prepared is your business?
The key to successful Vendor Management is to share information and priorities. That does not mean unfettered sharing of your financials or giving vendors carte-blanche access to your systems. Appropriate vendor management practices provide only the necessary information at the right time to allow a vendor to serve your needs better. This often requires skill and experience that is not available in-house with a focus on:
the activities, processes, systems, people, and information assets that are part of the vendor life cycle;
identify all vendor touch points, who is responsible for the touch points;
the interplay between departments/vendor for each touch point; and
reporting and visibility into vendor activities and vendor performance - identifying the relative success or failure of each touch point and identifiable vendor activity.
With our deep expertise we can help you navigate the complex vendor issues so you may identify where gaps reside, where the challenges will be and how to pull together an effective vendor management strategy.